Amazon will start charging for some returns
As Retail Leader previously reported, free grocery delivery is now available only to consumers who spend more than $150 in a single order. For orders between $100-$150, Amazon imposes a $3.95 delivery fee, a $6.95 fee for orders between $50-$100 and a $9.95 fee for orders less than $50. Previously, free delivery from Amazon Fresh was available to customers whose order total reached $35.
Returns represent a growing problem for retailers, and especially for Amazon, which did $514 billion in net sales last year. Several other retailers have experimented with charging customers for making returns in certain circumstances, including apparel retailers like H&M and Zara, Urban Outfitters, Abercrombie & Fitch and TJ Maxx, according to Insider.