Rite Aid focuses on turnaround following $749.9 million in losses
On the call, Rite Aid interim CEO Elizabeth “Busy” Burr said Rite Aid was focused on implementing a turnaround strategy that centered on improving the performance of several areas of its business.
“We believe that this model, that is geared to drive performance and acceleration across the enterprise, will enable us to organize effectively and efficiently to capture value and drive growth,” Burr said on a call with investors. “I am also well aware we need to prove it.”
The drug store chain will focus on improving its pharmacy business by continuing to invest in Med Adherence, or ensuring patients properly follow the instructions of medical providers. Rite Aid plans to expand a pilot program from the fourth quarter focused on enhanced message timing and content related to prescription refills. During the pilot, Rite Aid said the program produced a 60-basis point reduction in abandoned prescriptions.
Another area of improvement involves optimizing inventory. Burr said Rite Aid would focus on space productivity in-store by replacing over-spaced categories with ones that are faster growing. Rite Aid plans to introduce further inventory controls by reducing inventory by 40 million in the fiscal year, Burr said on the call.
It also plans to improve product relevancy based on region through a store-clustering initiative, Burr said, citing success with a regionally focused assortment at Bartell’s, the Seattle drug store chain it purchased in 2020. Rite Aid also plans to focus on improving pricing analytics and increase the number of prize zones to create a varable price zone structure, Burr told investors.
Other changes aimed at turning the business around include rebuilding its indirect buying process, renegotiating contracts and leases, and reducing prescription brand inventory by using just-in-time ordering models and implementing new controls, she said.
The drug store chain doesn’t expect the turnaround effort to net immediate success. The company anticipates a net loss in the 2024 fiscal year ranging between $439 million and $466 million.